Support

Email info@thearktech.com with your app and macOS versions and the steps to reproduce an issue. Please do not send chat content, passwords or payment information.

Basic reads text archives you import yourself. Premium enables live chat and multiple accounts through Apple's monthly, yearly or one-time purchase options. Trial eligibility and terms are shown on Apple's purchase sheet. View verified purchases and restore access in Settings; manage subscription cancellation and refunds with Apple.

Sign in by following the third-party website's QR instructions. The app needs a network connection when reopened and WebKit retains synced website data locally. Notifications and Dock unread counts work only while the app is running and the website exposes unread signals; there is no remote push after quitting. Attachments download to Downloads or a folder you select.

ChatExtra is independently developed by The Ark Technology Limited and is not an official app of the third-party chat service.